Frequently Asked Questions

Professional Garage Door Installation & Maintenance

  • A:

    a. visit to a garage door company’s showroom can often be worth its weight in gold, especially in today’s environment. With so many companies coming and going, a visit to the showroom helps you to see that there is a real company and not just simply a website or advertisement. Many companies often work out of their home and cell phone and then when you need service or warranty work, cannot be found. Anaheim Door has multiple locations with showrooms.

    b. A proper showroom should let the buyer see the full-size doors on display which provides a much better understanding of the product than trying to decide which product to buy by simply looking at a flyer or from a few beat-up hand samples from the back of a pick-up truck.

  • A:

    a. The Garage Door Company is perhaps one of the biggest factors when buying a garage door. Many companies, especially in today’s economy, come and go and often work out of their home or the tailgate of their pick-up referred to as ‘tailgaters’. Consumers which just purchase by looking at a pretty advertisement or website may not realize that they are dealing with a tailgater which often does not have the proper resources to support the products installed leaving the homeowner with nothing but a tailgater phone number when problems occur or warranty work is needed. Anaheim Door has multiple locations and has been established for over 50 years with over 400,000 jobs.

    b. Employees are another large, yet overlooked factor. Many companies will subcontract the installation to installers which pay piece work meaning the installer wants to get in and out as quick as possible. Hourly paid company employees do not have incentive to get out as quick as possible. They are paid for the amount of time the job takes. Although many companies misrepresent their installers as hourly, having uniformed installers in lettered trucks helps to confirm that the installers work directly for the garage door company. All of Anaheim Door’s installation trucks are lettered trucks with uniformed installers.

    c. Insurance should be a factor as all companies should have workers compensation insurance if they have any employees. This is for the protection of the homeowner because without workers compensation insurance, the homeowner could be liable for any injury that occurs at the homeowner’s residence. Anaheim Door maintains not only workers compensation insurance, but auto and general liability insurance for your piece of mind.

    d. Contractor’s License is a must. Any garage door company in California should have a license from the California State Licensed Board, CSLB. In general, the lower the license number, the older the company. Anaheim Door has license #460280 compared to many newer numbers in the 1000000 range.

  • A:

    a. Typically there are three different categories in garage doors. These are Carriage House Doors, Panel Garage Doors (raised panel or flat panel), and Glass Garage Doors. Each category can be made of many different materials including natural stain grade woods, paint grade wood, composite materials, steel, and aluminum.

    b. Carriage House Garage Doors are typically custom made. There are often unlimited designs from standard to highly custom. They can be made from many different materials including natural stain grade woods, paint grade wood, composite materials, steel, and aluminum. Anaheim Door offers models with all the different materials. Composite is rapidly becoming one of the most popular. Click here to see the photo gallery of Carriage House doors.

    c. Panel Garage Doors are the more traditional designs and can be a raised panel, flat panel, or no panel (flush). Panel doors are often referred to in design by panels across then panel vertically such as a 6/4 which would be 6 panels across and 4 panels high. The most flexible in panel design is wood panel doors which can be made in numerous different panel designs. They can be made from many different materials including natural stain grade woods, paint grade wood, composite materials, steel, and aluminum. Different designs and models can be viewed by clicking the following link Click here

    d. Glass Garage Doors are a unique design made for a niche market. The glass garage doors are often made with aluminum rails and stiles and have a flat glass panel. The glass can be made of numerous different types of glass from completely clear to white frosted to tinted or completely obscure. Anaheim Door offers two different models in glass garage doors. Pictures of these doors can be viewed by clicking on the following link Click here

  • A:

    a. Garage doors can be made of many different materials. The most common are composite, steel or wood. Different materials have different advantages depending on what the consumer needs. Many companies only offer steel doors, but a more established company will have a full array of models with all the different door materials. Anaheim Door has numerous models in each category.

    b. Steel Garage Doors are most common and often start as the cheapest in garage doors, but can get much more expensive as the quality of door, steel, and insulation increases. Our steel doors are prepainted in with baked on paints in different colors, however, they can be painted if you want a custom color.

    c. Wood Garage Doors just cannot be replicated in aesthetic appearance and flexibility. The richness of a well constructed wood door is unmatched by a steel or composite door. Wood doors can be either a bare wood to be stained or paint grade using materials better suited for painting. All of the paint-grade doors by Anaheim Door are typically factory primed for the best protection and can be factory pre-painted in any color as an option prior to installation. Wood doors can be made as raised panel, flat panel, or flush (no panel). Anaheim Door custom manufactures doors in the Anaheim location.

  • A:

    a. Garage doors have several different panel options including raised panel, flat or recessed panel, and flush (no panel). Anaheim Door has these on display in their showrooms to fully illustrate the differences.

    b. Raised panel is a raised panel made by shaping a wooden panel, embossing steel, or pressing or shaping composite materials.

    c. Flat or Recessed Panel is more of a contemporary look and is typically found in natural or paint grade wood doors.

    d. Flush Panel is a design that has no panels. It is a flat surface which can be either smooth or textured depending on the type of garage door.

  • A:

    a. R- Value – will vary considerably from one door to another depending on many different factors. One of the primary factors is the type, thickness and density of the insulation. The primary types of insulation in garage doors are Polyurethane and Polystyrene – see the next FAQ for explanation between these two types of insulation. The higher the R-value number, the better the insulation provided.

    b. Uninsulated (1 layer) – Steel doors have different insulation options. Uninsulated means that the door does not have insulation which may sometimes be referred to as ‘1 layer’ or a pan door. Uninsulated steel doors have an open interior which shows all the stiles and panel embossments.

    c. Partially insulated (2 Layer) – refers to uninsulated (pan) steel doors that have insulation added to the open interior framing. This is typically a polystyrene insulation. The polystyrene insulation is often protected by either a vinyl or steel backing sheet. The partially insulated door provides slightly better insulation than uninsulated doors. Often consumers select this option to quite down the door as well as provide more of a finished interior appearance.

    d. Fully insulated (3 layer) in regards to steel doors typically refers to a garage door with a steel front and steel back. The fully insulated doors are typically made only as a fully insulated door. They do not have an option for uninsulated or partial insulation. A fully insulated, 3 layer, door typically provides a continuous steel back hiding all the vertical stiles. This provides the most aesthetically pleasing option.

  • A:

    a. Polyurethane insulation is typically a foam in place insulation providing a denser insulation than Polystyrene and a higher R-value for the same given thickness. Polyurethane typically gives you better insulation although this can be affected by many factors. Anaheim Door offers models such as the Alturas 313 and Alturas 320 with an unheard of insulation r-value of 18. This door has tremendous insulating factors.

    b. Polystyrene insulation is similar to the bean bag material pressed together into a sheet. Anaheim Door offers the Clemente with a Polystyrene insulation and steel back which offers an impressive 10.25 r-value. The Alturas 320 offers an impressive 18 R-value, while the Alturas 313 beats even the best of of the polystyrene doors by offering an R-value of 13.

    c. Typically, the thicker the insulation, the better the insulating R-value when staying with the same type of insulation. Anaheim Door has several full-size models on display in their showrooms to illustrate the difference between uninsulated (1 layer), partially insulated (2 layer), and fully insulated (3 layer).

  • A:

    a. Gauge is an important factor in the measurement of steel. In general, the lower the number, the thicker the steel. 24-gauge steel is thicker than 25-gauge steel with all other factors remaining equal. Some manufacturers may use steel as thin as 28-gauge or even as low as 32-gauge although they typically do not specify it in their literature when it is as thin as 28 or 32 gauge. They may simply refer to it as non-gauged or skip the specification altogether. Some manufacturers have steel so thin that it can be simply puncture by a pencil.” Unfortunately, some manufacturers play games with the specification and will include primer or paint when measuring the thickness in order to be able to call it 24-gauge when in fact it is really a much thinner gauge. Including primer or paint in this measurement that is dealing with a thousands of an inch is really mis-leading which is why it is really important to consider how long the manufacture and dealer has been in business supporting the product. Anaheim Door has been offering doors for nearly 50 years to the southern California market.

  • A:

    a. There are four primary drive types consisting of belt, chain, screw, and direct drive. These refer to what drives the garage door opener to operate the garage door.

    b. Belt drive – This is often the quietist of the different drive types and consists of a ribbed drive belt made of polyurethane and molded with flexible steel cords, similar to a steel belted tire.

    c. Chain drive – This is one of the oldest and most proven methods, but tends to be a little louder than other types. The chain is a very reliable drive type when a continuous high-quality chain is used. Some manufactures may try to reduce cost by using a chain cable combination, but this often comes at the expense of reliability.

    d. Screw drive – uses a type of screw that turns within the rail. This was once a very popular type of drive mechanism, but has now for the most part become obsolete and replaced with the much quieter belt drive mechanism.

    e. Direct drive – uses a direct drive mechanism, often referred to as a jackshaft opener. It does not require a traditional rail. It mounts to the side of the garage door at the header. It is typically more expensive than the other drive types, but allows the opener to be used where clearances would not otherwise allow a traditional drive opener to be installed. Many consumers have started to prefer the cleaner appearance of the jack shaft. Not all jack shaft openers are created the same. Many are not strong enough to properly operate standard garage door.

  • A:

    a. Garage door opener motors can be one of two types, either AC or DC.

    b. AC motors are the traditional motors and tend to be a little louder.

    c. DC motors tend to be considerably quieter and allow for a much smoother slow start/stop operation compared to the old fashioned AC motors. Most DC openers have the option for a battery back-up unit integrated within the garage door opener. Battery back-up operation is now a required feature for all new garage door openers in California set into law by SB-969. All new garage door openers offered by Anaheim Door include an integrated back-up operation which allow up to 100 cycles within a 24-hour period and will recharge automatically when the power returns.

  • A:

    a. Wireless keypads are devices that are typically mounted to your existing garage door jamb. They have a ten-digit keypad on the device. This allows the user to enter a 4 digit code to open the garage door. The code can be changed by a simple programming sequence which can be done from the keypad itself. The user can program codes to be good all the time, for a predetermined number of uses or a set number of days. The model 877 keypad can be seen at Click here

  • A:

    a. There are several important factors in buying a garage door. One of the biggest factors is the garage door company itself. How long have they been in business? Do they have a physical location or even multiple locations? Do they have a showroom? Do they have a contractor’s license? Do they have company installers? Do they have workers compensation insurance, general liability insurance, auto insurance? Anaheim Door has been established for over 50 years with multiple locations and showrooms in each location. Anaheim Door is licensed and bonded and carries workers compensation, general liability and auto insurance.

Raised Panel Doors

Carriage House Doors

Glass Doors


Quality Craftsmanship

All of our doors are constructed of the highest quality. We are convinced that today we still look better the closer you look and would like to invite you to take a closer look. Please review our website or visit one of our showrooms. Call 800-311-6373 for more information or to schedule a free in-home estimate.

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